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Mercy Medical Center Garners Top Award

May 19th, 2015

Rockville Centre, NY  – In recognition of its commitment to and success in delivering quality care to its patients Mercy Medical Center was awarded first place honors for its project known as “Code STEMI” by Physicians Reciprocal Insurers (PRI). The project significantly reduced diagnosis, treatment and transfer times for Emergency Department (ED) patients experiencing ST elevation Myocardial infarctions, a specific type of heart attack.
Mercy earned PRl's Risk Management and Patient Safety Best Practices Award for 2015 by identifying a need to improve ST elevation myocardial infarction (STEMI) "door in, door out" (DIDO) times. Mercy's ED team streamlined the process of restoring blood flow through coronary arteries, in order to minimize permanent damage to the heart and enhance patient outcomes. The team used Lean concepts and Value Stream Mapping to evaluate the existing process, implemented adjustments to protocols within the ED and worked with EMS to transfer patients quickly to a catheterization facility. As a result, a 56% improvement in STEMI DIDO times was achieved.

“This recognition reflects Mercy’s mission to provide quality care and to continually seek ways to further improve the delivery of care, enhancing patient outcomes and satisfaction,” said Ron Steimel, executive vice president and chief administrative officer of Mercy Medical Center.

For the second consecutive year, Mercy was ranked as a Top Performer on Key Quality Measures® by The Joint Commission, based on an aggregation of 2013 data. Also, the hospital was presented with the 2013 Outstanding Achievement Award by the American College of Surgeons Commission on Cancer. In addition, in recognition of its ongoing commitment and success in implementing excellent care for stroke patients, Mercy earned its third consecutive Get With The Guidelines®—Stroke Gold Plus Quality Achievement Award from the American Heart Association/American Stroke Association.