Press Release

CHS Pinnacle Finalist Award Presented to Mercy Medical Center

June 6th, 2018

Rockville Centre, NY—Catholic Health Services (CHS) recently presented its 2018 CHS Pinnacle Award for Quality & Patient Safety, naming Mercy Medical Center the top finalist in the system’s acute care category for decreasing the incidence of hospital-acquired infections (HAIs).

“With 100,000 inpatient and outpatient visits and 38,000 Emergency Department visits each year, we believe it is critical to put patient safety first and foremost,” commented Mercy’s Executive Vice President and Chief Administrative Officer Ron Steimel. “I’m proud of what the Mercy team has accomplished.”

Now in its fourth year, the CHS Pinnacle Award is presented annually at a conference held at the DeMatteis Center in Greenvale, with numerous clinical teams from across CHS submitting quality improvement projects for consideration. Recognizing that Hospital-associated infections or HAIs are a national ongoing, major safety concern, with Clostridium difficile identified as the most common pathogen causing HAIs, Mercy sought to tackle this issue through education, providing appropriate treatments and supporting and ensuring environmental cleanliness. The Mercy team identified and implemented a comprehensive approach using Robust Process Improvement methods, leading to a decreased infection rate within one year.

CHS’s President & CEO Alan D. Guerci, MD, welcomed attendees in the morning, after which CHS’s Executive Vice President & Chief Clinical Officer Patrick M. O’Shaughnessy, DO, spoke about “High Reliability Concepts From Aircraft Carrier to Health Care: It Takes a Team to Steam.” The guest speaker was Press Ganey Chief Medical Officer Thomas H. Lee, MD, who addressed “The Reduction of Suffering as the Organizing Focus of Health Care.” The 25 submissions were represented with poster displays illustrating the performance improvements achieved by each project.

To promote patient safety, CHS created its Patient Safety Hero Award category for those who employ Daily Patient Safety Principles to make a dramatic, positive difference in patient outcomes. Once again Mercy was recognized with Donna Charles, RN, of Mercy Medical Center being named the Patient Safety Hero for the entire health system for averting an adverse medical incident.

The CHS Pinnacle Award is modeled after the Healthcare Association of New York State (HANYS) Pinnacle Award and is CHS’s way of acknowledging those playing a leading role in promoting improvements in health care delivery

For more information about Mercy Medical Center, call 516-62-MERCY or visit


CHS named Mercy its top finalist in its 2018 CHS Pinnacle Award for Quality & Patient Safety.
With 700 physicians, a staff of 1,700, the latest technology, and one of Long Island's newest hospital facilities, Mercy Medical Center in Rockville Centre offers outstanding expertise in an environment dedicated to compassionate care. Celebrating more than 100 years, the 375-bed hospital is designated a Breast Imaging Center of Excellence by the American College of Radiology, as well as a Bariatric Surgery Center of Excellence® by the American Society for Metabolic and Bariatric Surgery. Also, Mercy is the recipient of an Outstanding Achievement Award from the Commission on Cancer of the American College of Surgeons and consecutive Stroke Gold Plus Quality Achievement Awards from the American Heart Association/American Stroke Association. And, in recognition of the value it places on superior nursing care, Mercy has the Pathway to Excellence® designation from the American Nurses Credentialing Center. Mercy provides comprehensive medical and surgical care and is a leader in minimally-invasive surgery, joint-replacement, orthopedic surgery, sports medicine, spine and neurosurgery, in-patient acute rehabilitation, diagnostic and interventional radiology, maternity and newborn services and women’s health. For more information, visit

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